All our procedures require written consent. We have a zero-tolerance lateness policy. All our services are payable upon completion and we do not issue invoices for payment at a later date. All hearing test appointments can be cancelled/postponed without penalty up to 72 hours before the appointment’s scheduled start time. However, a no show, cancellation or re-scheduling for whatever reason within the 72-hour period will require pre-payment for a specific, non-refundable, non-exchangeable appointment next time. If the appointment postponed, missed or cancelled late was for a free service, it will become chargeable at a rate specified by us prior to re-booking – at which point you will have the option to cancel. We accept cash and card payment, including AmEx. We prefer to email receipts. We do not store payment data. We will not use your personal information for marketing purposes without permission and will delete it upon request. We do not tolerate any form of abuse of our staff.